Policies & Shipping
The Spokes Etc. 100% Satisfaction Guarantee
Holiday Return Policy: Eligible purchases made between Dec. 1st and Dec. 31st may be returned through Jan. 31st.
We stand behind every product and service that we sell. If you are not completely satisfied with your parts, accessories or clothing purchase, please visit us within 14 days (21 days for online orders) and we'll be happy to help you find a replacement product or offer you a refund. Please see our complete return policy below.
The Spokes Etc. Ride Satisfaction Guarantee
Bicycles purchased at Spokes Etc. may be returned within 14 days for a full refund if they are in new condition. Bicycles that have been ridden may be returned for the resale value of the bike.
Spokes Etc. accepts American Express, Discover, MasterCard, VISA, Spokes Etc. issued gift cards, Spokes Etc. issued in-store credit, cash and selected financing options. We currently accept PayPal online only. We do not accept personal or third party checks.
Within the continental United States, we offer free standard ground shipping on orders more than $99 per warehouse (and in-store pickup is always free!). We offer additional shipping options at the following rates(currently not offered):
|Order Amount||Standard||2 Day (Weekdays)||1 Day (Weekdays)||In-Store Pickup|
|$50.01 - $75||$17.99||$34.99||$49.99||Free!|
|$75.01 - $99||$19.99||$39.99||$54.99||Free!|
Orders placed Tues-Friday before 4pm will ship within 1-2 business days if the item(s) requiring shipping are located in our Vienna location. If the item(s) ordered need to be transferred from another location then please allow for an additional 3-4 days for shipping. Some items may be subject to additional shipping and handling charges due to size or weight (car racks, display racks, etc.). This additional shipping charge will either appear directly on your order at Checkout, or we will contact you before processing your order. Spokes Etc. cannot ship outside of the contiguous United States.
Due to our dealer agreements, Spokes Etc. cannot direct ship online orders for bicycles. Bicycles orders can be picked up at any one of our six convenient locations.
*To qualify for free ground shipping, the pre-tax subtotal for an order must be greater than $99 per warehouse. When you add an item to your cart, you will see that the item is in stock at a local Spokes Etc. store ('In Stock') or 'In Our Warehouse.' You can view from which warehouse the item will ship, and the total per warehouse must exceed $99 for free freight.
Online orders placed for items that are currently in-stock ('In Stock') at the Spokes Etc. location selected for pickup will be ready within 1-2 business days(bikes see below). In-stock items that are currently at other Spokes Etc. locations and items that are listed as 'In Our Warehouse' require additional transfer/shipping time and may take 5-7 business days to arrive at your designated pickup location. For all online orders, we will let you know when your order has been processed and will contact you as soon as the order is ready for pickup. You will be provided an email with an ETA for pickup. Remember, this is an ESTIMATED time. Please wait for the store to contact you directly to let you know your order is ready.
Bicycles may require additional time for assembly, adjustments and accessory installation prior to pickup. We will contact you as soon as your bicycle is ready for pickup.
We ask that all orders are picked up within 15 days of availability. A restocking fee may be assessed if an item is not picked up within 15 days of availability.
Backorders & Closeout/Sale Availability
If for some reason, we cannot process your online order, we will contact you immediately and will never process your payment without confirming that your items are available. We do our best to keep our online inventory up to date but online quantities may not always reflect real-time store inventory.
Closeout and sale pricing is valid for 'In Stock' items only. Unfortunately, we may not be able to honor closeout or sale prices for items that need to be ordered from our Remote Warehouse.
Returns & Cancelled Orders
If you are not satisfied with your purchase, you may bring it back to any Spokes Etc. location or ship it back to us via standard ground shipping within 14 days. If the product is damaged or not what you ordered, we'll refund your shipping expenses. Merchandise returned without original packaging or in used condition is subject to a restocking fee. Some items are not subject to return (custom bicycles, custom wheels).
Cancelled/Returned Orders with 'Remote Warehouse' items. Remote Warehouse items may be subject to a 20% re-stocking fee since the manufacturer will not allow us to cancel or return items. Please make sure that items you order from Remote Warehouses are correct in size and/or color.
Online returns for items more than $100 require a return authorization number. Please contact us at firstname.lastname@example.org with 'Return Request' in the subject line to obtain a return authorization number.
Bicycles may be returned within 14 days for a full refund if they are in new condition. Bicycles that have been ridden may be returned for resale value. A 20% restocking fee may apply to bicycles showing Remote Warehouse and Call for Availability, which are not considered In-Stock as regular inventory.
Certain manufacturers may offer additional satisfaction guarantee programs. Please visit us for more details.
Items paid by check require a 14 day waiting period for fund clearance.
Refunds over $50 in cash are paid by check from our main office. Checks are sent to customer by way of USPS and may take up to 10 days to receive.
Online Pricing & Information
At Spokes Etc., we take pride in offering you up-to-date information on cycling products, events and more. We make every effort to maintain an accurate online catalog, but some product and inventory information may not reflect real-time in-store inventory. If we make a mistake, we'll do our best to help you find the right gear to meet your cycling needs. Please email email@example.com with any questions or discrepancies.
Thank you for shopping with Spokes Etc.!